Project Info
Client
Daikin Indonesia
Project
Daikin Self-service Mobile App
Tech Stack
NextJS, NestJS, Laravel, Heroku Cloud, ReactNative, Redis, SalesForce via Heroku Connect, MySQL
Challenge
Daikin, a prominent air conditioning producer in Indonesia, is poised to enhance its services for stakeholders, such as customers, AC service contractors, and retailers, within the ecosystem. In recognizing the significance of data-driven insights in this digital age, Daikin has strategically planned the implementation of a comprehensive Customer Relationship Management (CRM) system powered by Salesforce. This initiative aims to not only elevate the experience for all stakeholders but also acquire critical data for informed decision-making, thereby solidifying Daikin's position as a leading player in the industry.
Our Solution
As a result, our solution endeavours to establish a customized front-end serving as the gateway for Daikin
stakeholders. This tailored mobile application is designed to empower customers, AC service contractors, and
soon retailers of Daikin AC. Given the diverse user base, we have equipped each segment with distinct features
to optimize their experience. The primary focus lies in developing a user-friendly application that
accommodates various user types, facilitating regular usage and streamlining the user acquisition process.
Consequently, this mobile application serves as a gateway for the Salesforce CRM, enabling the capture of user
activities and data. By integrating seamlessly with the CRM, the application enables Daikin to gather valuable
insights into user behaviour and preferences, fostering improved engagement and personalized service
offerings.
The Solution
This application provides a solution to Daikin Indonesia to provide seamless service to their customers, ranging from individual to corporate customers. Meteor created solution for handling service and ticketing management while also integrating our system with Salesforce.
The Impact
Our innovative solution provides a centralized communication channel between Daikin and its stakeholders,
catering to a diverse customer base ranging from individuals to corporations. Meteor's solution focuses on
efficient service and ticketing management for AC services and all post-sale aspects related to the usage of
Daikin AC. Additionally, we integrated a matchmaking module to connect customers with AC service contractors,
ensuring a streamlined service experience for customers seeking AC maintenance without the need for
third-party contractors.
Our carefully designed architecture facilitates seamless communication between the application and
Salesforce's CRM. By eliminating the need for multiple systems, the solution enables Daikin to access valuable
data without the risk of data discrepancies or conflicting information. This integration ensures the
availability of a single source of truth, empowering Daikin to make informed decisions and provide enhanced
service to its stakeholders.
